Sender- A person who creates and shares a message.

 

Receiver- A person who hears, sees, or reads symbols and interprets a message.

 

Feedback- The response of a receiver to a message.

 

Reading- The process of seeing and interpreting written words and other symbols.

 

Listening- The process of listening and focusing attention to understand an oral message.

 

Know- To be aware of the truth of; to have understanding of.

 

No- In no respect or degree; not so; indicates denial or refusal.

 

Your- Of or relating to you or yourself as possessor.

 

You’re- You are.

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Listining Skills

Good Listeners Ask Questions
•You must understand what is being said.
•Asking questions, having them repeat information, and asking them to provided you with more information are all signs of a good listener.
 

Timing Is Everything
•You must hold your questions until there is a necessary time to mention them.
•Never interrupt a speaker.
 

Write Your Questions
•Write your questions down.
•Wait until the speaker is done until asking the questions you have written down.
 

Ask Specific Questions
•Questions must make sense.
•Make sure the person knows you need the information your requesting
 

Keep Questions On Topic
•Ask unrelated questions at another time.
•Asking unrelated questions distracts the other listeners.
 

Ask For Definitions
•Let the speaker know when you don’t understand a word.
•Doing this shows you are listening and interested.
 

Ask Speakers To Repeat
•Outside distractions, daydreaming, and poor acoustics are reasons you may need to ask the speaker to repeat.
•Say, “Could you please repeat what you just said. I missed that part.”
 

Ask For Explanations
•Say “I’m confused about (What you don’t understand). Can you explain it again?”
•When you ask for further information, you avoid many issues later.

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Ch. 1.1

The Communication Process

• Message

  • Verbal- Words that are spoken

  • Nonverbal- Actions or conditions (gestures, postures, etc.)

• Sender

• Receiver

• Channel

• Feedback

 

Proposes of Communication

• Obtain or share information

• Build goodwill and image

• Persuade

• Build relationships and self-esteem

 

Types of Business Communication

• Formal and informal communication

  • Formal- Business letters & memos

  • Informal- Personal conversations; taking messages for others.

• Communication direction

  • Friend to friend; student to student (same direction)

  • Boss to employee (downward)

  • Child to parent (upward)

• Written and oral communication

 

Ch. 1.2

Communication Barriers

• External barriers

  • Poor lighting

  • Hot/Cold

  • Lack of comfort

  • Noise

• Internal barriers

  • Educational background

  • Experiences

  • Lack of interest

 

Overcoming Barriers

• Sender’s duties

  • Understand the receiver

  • Know the environment

  • Use correct verbal/nonverbal symbols

  • Encourage

  • feedback

• Receiver’s duties

  • Interpret the written words and other symbols

  • Be in a quiet distraction free area

  • Make eye contact when listening

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Ch. 1.3

Types of reading

• Skimming- Look over material Quickly

• Scanning- Get a basic understanding/Headings and objectives.

• Careful reading- When trying to clearly understand and remember.